Privacy Policy.

1. Who We Are

Crescent Builders Ltd (“we”, “us”, or “our”) is a building contractor registered in Scotland, specialising in house extensions, home renovations, and structural alterations. Our registered address is Unit 37 Imex Business Centre, Bilston Glen Industrial Estate, Loanhead, EH20 9LZ, Scotland. We are the data controller responsible for the personal information we collect.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Contact details — name, email address, telephone number, and postal address.
• Project information — property address, project scope, budget, planning status, and any architectural or structural details you provide.
• Technical data — IP address, browser type and version, device information, operating system, and other technology on the devices you use to access our website.
• Usage data — information about how you use our website, products and services.

3. How We Use Cookies

Our website uses cookies to distinguish you from other users and to provide you with a good experience when you browse our site. The cookies we use include:

• Essential cookies — required for the operation of our website.
• Analytical cookies — allow us to recognise and count the number of visitors and to see how visitors move around our website.
• Functionality cookies — used to recognise you when you return to our website and personalise content for you.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide quotations, feasibility assessments, and project proposals.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our service or terms.
• To improve our website, services, and client experience.
• To comply with legal and regulatory obligations, including building standards and health and safety requirements.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax and contractual purposes, we typically retain project and customer records for a minimum of six years.

6. Your Rights

Under UK data protection law, you have the following rights:

• Access — request a copy of the personal data we hold about you.
• Rectification — request that we correct any inaccurate or incomplete data.
• Erasure — request that we delete your personal data where there is no good reason for us continuing to process it.
• Restriction — request that we suspend the processing of your personal data.
• Data portability — request the transfer of your personal data to you or to a third party.
• Objection — object to our processing of your personal data where we are relying on legitimate interests.

To exercise any of these rights, please contact us using the details below.

7. Contact Information

If you have any questions about this privacy policy or our data practices, or if you wish to exercise your rights, please contact us:

• Email: info@crescent-builders.co.uk
• Telephone: 0345 990 0018
• Address: Crescent Builders Ltd, Unit 37 Imex Business Centre, Bilston Glen Industrial Estate, Loanhead, EH20 9LZ, Scotland

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this page periodically for the latest information.